Delivery & Return

Website: Kbayu.shop
Effective Date: February 1, 2026
Last Updated: February 1, 2026

At Kbayu.shop, we aim to provide a simple and reliable shopping experience. This Delivery & Return Policy explains our order processing, shipping, delivery, returns, exchanges, and refund procedures.

1. Delivery

We currently provide delivery services within the United States. Orders are carefully prepared and shipped to the address provided by the customer during checkout.

Customers are responsible for providing a complete and accurate shipping address. Kbayu is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

2. Order Processing

Orders are normally processed after payment has been successfully confirmed. Processing time may vary depending on order volume, product availability, weekends, holidays, and other operational circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation and tracking information when available.

3. Delivery Time

Estimated delivery times are provided as general estimates and are not guaranteed. Actual delivery may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances beyond our control.

Once an order has been handed over to the shipping carrier, delivery delays caused by the carrier are outside Kbayu’s direct control.

4. Tracking Information

When tracking information is available, it will be provided to the customer through the email address supplied during checkout.

Tracking information may take some time to become active after the carrier receives the package.

5. Delayed or Lost Packages

If your package appears to be delayed or lost, please contact us so that we can assist you in reviewing the shipment status.

We may work with the relevant shipping carrier to investigate the shipment. Customers should also verify that the shipping address provided at checkout was correct.

6. Return Period

Customers may request a return within 15 days of receiving their order.

To be eligible for a return, the item must be:

• Unused and unworn.
• In its original condition.
• In original packaging where applicable.
• Free from stains, odors, damage, or visible signs of use.
• Accompanied by the order information or proof of purchase.

Items that do not meet these requirements may not qualify for a refund.

7. Non-Returnable Items

Certain products may not be eligible for return where applicable, including items that have been worn, used, damaged after delivery, or purchased as final-sale merchandise.

If a product is defective or arrives damaged, please contact us before returning it so our team can provide appropriate instructions.

8. How to Request a Return

Before sending an item back, please contact our customer service team.

Send your return request to:

Email: sales@kbayu.shop

Please include:

• Order number
• Full name
• Email address
• Reason for return
• Photos of the product if it is damaged or defective

Do not send a return to our business address unless our customer service team specifically instructs you to do so.

9. Return Shipping

Unless the return is caused by an error on our part, the customer may be responsible for the cost of returning the product.

If you received the wrong product, a damaged item, or a defective product, please contact us before returning it so we can review the situation and determine the appropriate solution.

10. Refunds

Once your returned product has been received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be processed within 3–7 business days after the return has been approved.

Refunds are normally issued to the original payment method. Your bank or payment provider may require additional time before the refund appears in your account.

11. Exchanges

If you receive an incorrect, damaged, or defective item, you may contact us to request an exchange.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.

12. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

We may request photographs of the product, packaging, shipping label, and other information necessary to investigate the issue.

13. Return Inspection

All returned products may be inspected before a refund or exchange is approved.

If the item has been worn, used, damaged, altered, or does not meet our return requirements, Kbayu may reject the return.

14. Contact Us

For questions regarding delivery, returns, exchanges, or refunds, please contact:

Kbayu.shop

Email: sales@kbayu.shop
Phone: +1 (226) 240-9570

Address:
1970 W Old Magee Trl, Apt 10204
Tucson, AZ 85704
United States